Privacy policy

At Aesthetics by Jen, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, booking an appointment, or interacting with us, you agree to the practices described below.

 

1. Who We Are


Aesthetics by Jen
Email: Jennifersteell01@yahoo.com
Phone: 07903798424

 

2. What Information We Collect


We may collect and process the following personal data:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Date of birth

  • Medical history or relevant health information (for treatment safety)

  • Payment information (processed securely via third-party providers)

  • Appointment history

  • Feedback or reviews

  • IP address, browser data, and website usage via cookies (see section 7)

 

3. How We Collect Your Information


We collect your personal data through:

  • Our website contact forms and booking forms

  • In-person consultations or appointments

  • Email, phone calls, or messages

  • Online booking platforms (e.g., Wix Bookings)

  • Payment processors (e.g., Klarna, Stripe, PayPal)

  • Social media (if you contact us via Facebook, Instagram, etc.)

 

4. How We Use Your Information


We use your personal data to:

  • Book and manage appointments

  • Deliver our treatments safely and effectively

  • Respond to your enquiries or requests

  • Send appointment reminders and follow-ups

  • Manage your client record

  • Process payments

  • Comply with legal and insurance requirements

  • Send you marketing emails (only with your consent)

 

5. Marketing & Communication


Your contact / personal information will not be used for any marketing or promotional use, nor will it be shared with any third party companies.  

 

6. Sharing Your Information


We only share your personal data with:

  • Payment providers (e.g., Klarna, Stripe) to process transactions

  • Booking software or platforms (e.g., Wix Bookings)

  • Regulators or insurers if legally required

  • IT or website service providers (who process data securely on our behalf)

All third parties are required to keep your data secure and process it only according to our instructions and the law.

 

7. Cookies & Website Analytics


Our website may use cookies and similar tracking technologies to improve your browsing experience and collect anonymous usage data.

This may include:

  • Google Analytics

  • Wix visitor analytics

  • Facebook/Meta Pixel

  • Session tracking tools

You can manage or disable cookies in your browser settings.

 

8. How We Store & Protect Your Data


Your data is stored securely using encrypted systems provided by our website platform (Wix), booking software, and any secure third-party services.

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, or loss.

We retain client records for up to 7 years after your last appointment, in accordance with insurance and legal requirements.

 

9. Your Data Protection Rights


Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request correction of incorrect or incomplete data

  • Request erasure of your data (in certain circumstances)

  • Object to or restrict how we process your data

  • Withdraw consent to marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being misused

To exercise any of these rights, contact us at:
📧 Info@aestheticsbyjen.co.uk

 

10. Third-Party Links


Our website may contain links to external websites (e.g. social media, Klarna, external booking systems). We are not responsible for the privacy practices or content of those sites.

 

11. Updates to This Policy


We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.